Conversational AI and Workflow Automation in Claims Support for Health Plans. International IT Journal of Research, ISSN: 3007-6706, [S. l.], v. 2, n. 4, p. 278–286, 2024. Disponível em: https://itjournal.org/index.php/itjournal/article/view/135.. Acesso em: 20 mar. 2026.